Privacy Policy
RigoGuard Surface Solutions (“RigoGuard,” “we,” “us”) respects your privacy. This policy explains what we collect when you use our website or request our services, how we use it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
We only collect what we need to help you:
- Information you give us — your name, email, phone number, property address or area, property type, the surfaces you want assessed, your message, and any photos you choose to upload when you request an assessment or join our referral program.
- Information collected automatically — basic technical and usage data such as your device type, browser, approximate region, and which pages you visit, gathered through cookies and similar tools to keep the site working and to understand what’s useful.
How we use your information
- To respond to your request and provide an assessment, quote, or recommendation;
- To schedule and carry out work, and to follow up about your project;
- To administer our referral program and reward referrals;
- To improve our website and services; and
- To meet legal, tax, and record-keeping obligations.
We will not use your information for unrelated purposes without your consent.
Photos you share
Photos you upload are used to assess your surfaces and prepare an accurate quote. We will not publish identifiable photos of your property as before-and-after examples without your permission.
Sharing your information
We do not sell your personal information. We may share it only with trusted service providers who help us operate — for example, secure hosting, email, and scheduling tools — and only to the extent they need it to perform that service. We may also disclose information when required by law.
Cookies & analytics
We use essential cookies to make the site function and may use privacy-respecting analytics to see how the site is used. You can control or block cookies in your browser settings; some features may not work as well if you do.
How long we keep it
We keep personal information only as long as needed to provide our services, maintain business records, and meet legal requirements — then we securely delete or anonymize it.
How we protect it
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is perfectly secure, but we take care to limit access to those who need it.
Your choices & rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, at any time. Contact us using the details below and we’ll respond within a reasonable timeframe.
Children
Our services are intended for property owners and managers. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The “last updated” date above reflects the most recent version, and continued use of the site means you accept the current policy.
Contact us
Questions about your privacy or this policy? Email info@rigoguard.ca or call (613) 401-1746. We proudly serve Eastern Ontario.